FAQ’s

What payment methods are available?

We accept payments through secure international systems that ensure the security of your data. You can pay for your order using Visa, MasterCard, Apple Pay, or Google Pay. All transactions are protected by encryption protocols, and funds are debited immediately upon order confirmation.

How do I know if my order was successful?

Immediately after payment, you will receive an automated email with your transaction details. This confirms that your order has been successfully accepted and is now being prepared for shipment. If you do not receive the email within 15 minutes, please check your Spam folder or contact our support team.

How does shipping work and what are the delivery times?

We offer worldwide shipping. After your order is placed and the product is technically verified, we hand it over to the logistics service within 24–48 hours. As soon as the package is shipped, you will automatically receive an email with a tracking number to follow your order. Shipping times and costs are calculated at checkout and depend on your region.

Why should I activate the status via NFC?

Your HOOLICAN is a limited-edition product with its own digital profile. Scan the NFC tag on the HOOLIBOX to instantly verify its authenticity and claim ownership within the brand’s digital ecosystem. This registration activates access to official service support and confirms that you own an authentic product.

How can I get help or advice?

For questions regarding orders, shipping, or warranty, please contact Customer Support by sending an inquiry to support@hoolican.com. If you need help selecting a product or want advice on upcoming releases, reach out to your Personal Manager via Telegram or WhatsApp. Our team will resolve your inquiry within 48 hours.